What Information Do We Collect?
The information Ludo King collects from you falls into two main categories — what you provide directly and what is collected automatically through your use of the platform.
Directly Provided Information
When registering or using our services, you provide the following information directly:
- Full Name & Date of Birth
- Mobile number & email address
- Current Address (for KYC verification)
- National ID or passport number (KYC)
- Mobile banking number (bKash, Nagad, Rocket)
- Customer support conversations
Automatically collected information
Some information is collected automatically while you use the platform:
- Device type, operating system, and browser information
- IP Address & Approximate Location
- Which pages you visited on the platform and for how long
- Game History & Transaction Records
- Login/Logout Time and Date
| Data Type | Reason for Collection | Mandatory? |
| Name & Contact | Account Creation & Communication | Yes |
| NID / Passport | Identity Verification (KYC) | Withdrawal time |
| Payment information | Transaction Processing | Yes |
| Device Information | Security & Fraud Prevention | Automatic |
| Game History | Service improvement & dispute resolution | Automatic |
Purpose of Data Collection
Ludo King uses your information only for specific, legitimate purposes. We never misuse your data. Here's a full breakdown:
Primary Purpose
- Account Management: Ensuring your registration, login, and account security
- Transaction Processing: Processing deposits and withdrawals quickly and securely
- KYC Verification: Verifying identity to prevent fraud and money laundering
- Customer Support: Resolving your issues quickly
For Service Improvement Purposes
- Analysing which games are played most to develop new ones
- Improving platform speed and performance
- Delivering Personalized Bonus Offers
- Identifying and resolving technical issues
💡 Important: Ludo King never sells or rents your information to third parties for advertising purposes. Your data is not a commodity — that is a core principle we stand by.
How Is Your Information Kept Secure?
Ludo King uses a multi-layered security system to protect your data. It's not just one lock — we safeguard your information across multiple levels.
- 256-Bit SSL Encryption: Every connection is encrypted. You'll see a padlock icon in your browser's address bar.
- Password hashing: Your password is never stored in plain text — bcrypt hashing is used at all times.
- Two-Factor Authentication (2FA): Option to use OTP as an additional security layer during login.
- Firewall Protection: An advanced firewall system protects the server from unauthorized access.
- Regular security audits: At least twice a year, independent third-party security experts audit our systems.
- Data backup: Automatic daily backups are performed to ensure no data is ever lost.
⚠️ Your Responsibility: We ensure the highest level of security on our end. However, please keep your password strong, never share it with anyone, and report anything suspicious to us immediately.
Third-Party & Data Sharing Policy
Ludo King strictly controls the sharing of information with third parties. Data may only be shared in the following circumstances:
- Payment Processor: Limited data is shared with bKash and Nagad solely for transaction processing
- Legal Obligation: Information may be disclosed under a court order or government directive
- Fraud Prevention: In cases of serious fraud, information may be shared with relevant security authorities.
- With Your Consent: Only with your explicit consent
Outside of the reasons above, your data is never shared with any advertisers, marketing companies, or other third parties.
Not Shared with Advertisers
Never Sold
Limited sharing for payments
Legal requirements
Cookie Policy
The Ludo King website and app use various types of cookies. Cookies are small data files stored on your device. The types of cookies we use and the controls available to you are outlined below:
Essential Cookies
Essential for login sessions and security. Disabling these will prevent the website from functioning.
Performance cookies
Used to measure website speed and performance. No personal data is collected.
Personalization cookies
Used to remember your preferences, such as language or theme settings.
Analytics Cookies
Helps us understand how the platform is being used. All data is collected anonymously.
You can also delete all cookies from your browser settings. However, disabling essential cookies may limit certain features of the website.
Your rights
Ludo King gives you full control over your personal data. Here are the rights you have:
- Right to Know: You can find out exactly what information we hold about you
- Right to Access: You can request a copy of all your data
- Right to Rectification: You may request corrections to any inaccurate information
- Right to Erasure: Closing your account will result in the permanent deletion of all personal data
- Right to Object: You may object to the use of your data for specific purposes
- Right to Portability: Option to export your data in a standard format
To exercise any of these rights, email us at support@ludoking.ws. We will respond within 30 days of receiving your request.
Child Protection Policy
Ludo King is intended solely for users aged 18 and above. Anyone under the age of 18 is not permitted to use our platform.
- Age verification is carried out at the time of registration.
- We do not knowingly collect any data from children or minors.
- If identified as a minor, the account will be suspended immediately.
- If parents have any concerns, they can contact us — action will be taken promptly.
⚠️ For parents: If you suspect your child is using Ludo King, please contact support@ludoking.ws immediately. We will take prompt action.
Data Retention Period
Ludo King does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
| Basic Account Information | For as long as your account remains active | Service delivery |
| Transaction Records | 5 Years | Legal obligation |
| KYC documents | 5 Years | Regulatory Requirement |
| Game Log | 2 Years | Dispute Resolution |
| Support Conversations | 1 year | Ensuring service quality |
| Cookie Data | 90 days | User experience |
After account closure, all personal data is deleted within 30 days unless retention is required by law.
Privacy Policy Updates
Ludo King may update this Privacy Policy when necessary. In the event of any changes:
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, you will be notified at least 15 days in advance.
- Continued use of the platform after any changes will be considered your acceptance of the updated policy.
💡 Tip: Please revisit this page from time to time. We will notify you in advance of any significant changes.
Contact Us
For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us:
Support hours
24 hours a day, 7 days a week
Average response time
Data Requests: Processed Within 30 Days
Language Support
Full Support in Bengali
For more information, visit our Terms & Conditions, Responsible gaming and FAQ View page.
Frequently Asked Questions About Privacy
No, never. Your mobile number is used solely for account verification, OTP delivery, and important notifications. It is never shared with any third party for advertising purposes.
Yes, almost all data will be deleted. However, due to legal obligations, transaction records are retained for 5 years. Personal identification information is fully erased within 30 days of account closure.
Yes. Your national ID details are stored with 256-bit encryption and used solely for KYC verification. This information is never shared with any third party — except where legally required.
Email support@ludoking.ws to request a copy of your data. After identity verification, a full copy of your personal information will be sent to you within 30 days.